Payment & delivery

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You can pay online (if you made your booking on line) in all safety.

Charter flights

8 days before the departure date, you will be emailed or faxed a confirmation of the itinerary and schedule, as well as the contact details of our representative who will deliver your ticket at the airport.

Regular flights

We will send you an electronic message with your ticket numbers as well as information regarding your trip. Please print this message as it will be required at the airline check-in in the airport.

How long will it take to have my ticket delivered?

Electronic tickets (e-tickets) are sent by email within 3 days, provided that payment has been processed However, if there is no such mail in your inbox, you can reach our consultant by clicking on the page "My booking".

I haven’t yet received my tickets What shall I do?

You must contact our consultant by clicking on the page "My booking".

How will I know that my booking is confirmed?

You will receive an e-mail with the following information:

The booking confirmation with all your details
A receipt proving that we have charged your account. From then on, your booking is definitely confirmed

Is my bank card payment secure?

To counter any possible problem, Govolo uses a secure mode of payment, SSL (Secure Sockets Layer) In order to process a transaction, the system ensures the security of your payment by encrypting the captured personal data (names, addresses, emails, bank details). During the transmission via Internet, none of that data is readable.
The https:// (for secured http) is displayed on the address bar – and a small locked padlock at the bottom of the page mean that the pages are protected.

Why must I check the tickets I have received?

Because airlines can deny boarding to passengers with incorrect data, you must double-check your e-tickets as soon as you receive them. You will receive one ticket per passenger. If this is not the case, or if there seems to be an error, please go to the page "My booking" and follow the directions.

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