Reservation

Fold down all |
Print all

What documents will I receive by email after making my reservation?

Once you have confirmed your booking, you will receive a confirmation email. This document shows your booking details with the fare and a booking reference (which you must keep carefully). This means that your booking has been taken into account. We will validate your transaction after receiving confirmation from your bank. We recommend that you read our confirmation email carefully in case there are any mistakes (telephone number, email, names and surnames of passengers, etc). If this was to be the case, we would ask you to contact us in order to make the necessary corrections.
Once the transaction has been processed and your ticket paid for, you will be emailed a receipt with your itinerary.
Then you will receive your airport notification (charter flights) or your itinerary (scheduled flights).
Your electronic tickets will then follow in another email message: they recap your itinerary and specify your ticket numbers. You must print this message which is required at check-in.
If for any reason, an e-ticket cannot be issued, we will contact you with an alternative.

Please make sure to check your mailbox regularly before your departure date.

Yes, you may. In these cases, we normally ask you for supporting documentation by email before validating your transaction: a certificate signed by the bank card owner, a copy of the identification document and bank card.

Until when can I book a seat?

You can book a seat up until 5pm one day prior to departure date.

Why can't I directly secure a seat on a flight which is not sold out?

The system used by the site Govolo displays availability and offers the possibility of booking a seat in real time. Availability can vary during the time slot when you start searching and the moment your booking is recorded. Tickets sell every second throughout the world, and a flight may be sold out the minute you make your actual booking. This is also the case for hotel reservations, week-ends stays and car rentals.

May I buy a ticket for an unaccompanied minor?

The safety of minors is important to us. For security reasons, certain airlines refuse to board minors unless they are entrusted to a flight attendant. This type of service is rarely available for online bookings. You are invited to address your request to one of our consultants who will give you the airline's contact person.

Select a topic

Reservation

Practical information

About GOVOLO

Contact us